Use social media to get your restaurant noticed in 2011. Harness the power of your customers to create buzz and grow sales.
Over 800 million people are on Facebook, Twitter users send 55 million messages per day, and 700 billion videos were viewed on YouTube in 2010. It’s safe to say that social media has become an integral part of life and if your business isn’t using staying engaged with your customers online, your customers will quickly forget about you.
Social Media allows you to carefully monitor what is being said about your restaurant online. If a customer had a bad experience and the food was prepared wrong or the service was slow, they’re going to be telling everyone about it online. If you’re online too then you can stop the situation from spiraling out of control. Connect with your customers to see what could be improved and offer them a gift certificate to say sorry.
Over 42% of restaurant owners and managers have already incorporated social media into their restaurant marketing efforts. That means, if you don’t engage your customers online, your competitors will.